Job Description

The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team. Job Responsibilities: Maintain a minimum standard of outbound calls to prospective customers Approach each call with a goal to transfer or set an appointment for customers to visit the dealership Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers Adhere to lead management plan guidelines for each lead in your database Respond to internet leads and inquiries Accurately record interactions with each prospective customer in our database Other reasonable duties as may be requested Requirements: 1-2 years customer service experience in an outbound calling environment Outstanding written and verbal communication skills Prior phone experience, required General knowledge of the automotive industry Proficient in MS Office Ability to work evenings until 10:00 PM Ability to work weekends as business needs dictate Bilingual, preferred Previous Automotive Experience Data Mining (Auto Alert Experience) Competencies: Goal-oriented individual, driven to exceed personal and team goals Exceptional communication and customer service skills exemplified to internal and external customers Effectively collaborate with fellow employees In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Orlando is proud to be an Equal Opportunity Employer. Toyota of Orlando

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