Bilingual Community Engagement Specialist (Remote Flexible, Full Time - Weekends)) Job at Pair Team, San Bernardino, CA

cnVuTHBzSnRrZEJYaXFXTWJaYTR1c0Jrc0E9PQ==
  • Pair Team
  • San Bernardino, CA

Job Description

Job Description

Job Description

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

Our Values
  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This is a full-time position, which requires availability to work weekends (Saturday and Sunday). You will have the flexibility to choose two weekdays off to accommodate your schedule.

This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

Key Responsibilities
  • Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
  • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a "it's not my fault but it is my problem" attitude in all communication styles and approaches
  • Offer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program
  • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
  • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
  • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
  • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
  • Effectively manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process
  • Provide consistent updates on funnel stages including delays and blockers
  • Proficiency in all additional internal/external technology tools utilized for the position
Must-Have Qualifications:
  • You are physically located in California
    • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
    • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
  • 1+ year of experience working in a metric or quota-driven environment
  • Dedicated to working within and improving the community you are part of
  • You are results driven with a proven track record of exceeding performance indicators
  • Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
  • You have strong technical skills and comfort with utilizing multiple technology platforms
  • A valid driver's license and auto liability insurance
Preferred Qualifications:
  • You are a fantastic listener, skilled at "reading people" and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
  • You have experience with high volume outreach and engagement campaigns
  • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
Because We Value You:
  • Salary: $22-25/hour depending on experience
  • Comprehensive health, vision & dental insurance
  • Equity compensation package
  • Employer-sponsored 401k plan
  • Flexible vacation policy – take the time you need to recharge
  • We provide the equipment needed for the role - laptop, monitor, etc.
  • Monthly $100 work from home expense stipend for your WFH days
  • Mileage/gas reimbursement for your on-site days
  • Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to recruiting@pairteam.com. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.

Thank you!

Job Tags

Remote job, Full time, Local area, Flexible hours, Weekend work, Sunday, Saturday, Weekday work,

Similar Jobs

Sysco

CDL B Special Delivery Truck Driver - Sysco Jackson (R85520) Job at Sysco

 ...Sysco has immediate job openings for dependable Class C Special Delivery Truck Drivers to safely and efficiently operate a truck, and manually unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer locations on an... 

Stoby's Restaurant

Breakfast Cook Job at Stoby's Restaurant

 ...Breakfast Cook Job Responsibilities: Consistently produce quality food while keeping consistent under pressure Maintain clean area and cooking equipment Cook meals accurately and in an expedient manner Memorize menu items and recipes Assume responsibility... 

CHS Inc

Custom Applicator Job at CHS Inc

 ...resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the...  ...agronomy team in Lowder, IL! Daily you will build strong on-farm relationships with some of the best-known brands in agriculture... 

BJ's Wholesale Club

Part Time Security Guard Job at BJ's Wholesale Club

 ...guard is responsible for monitoring to physical security and safety of the facility. Individuals must be able to utilize CCTV, Access Control & Visitor registrations systems and be able to regularly evaluate potential threats and take mitigation steps to maintain a high... 

Uline

Financial Analyst Internship - Summer 2025 Job at Uline

 ...Financial Analyst Internship Paid Internship - Summer 2025 Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 5315...  ...Collaborate on assignments with multiple other teams such as IT, Accounting, Credit Research / Analysis, Tax, and Operations among others....