Job Description

Join to apply for the Branch Manager - KC East Market - Kansas City, MO role at JPMorgan Chase Get AI-powered advice on this job and more exclusive features. Job Description We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you’ll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to their financial needs. Job Responsibilities Acts as the standard bearer of Chase and creates a world-class customer experience Educates clients on how to use our digital platforms to bank and invest when, where, and how they want Builds partnerships with local businesses to build the brand in the local market area through strong community involvement Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch Required Qualifications, Capabilities, And Skills Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies Ability to work branch hours including weekends and evenings High school degree, GED, or foreign equivalent Preferred Qualifications, Capabilities, And Skills College degree or military equivalent 2+ years of management, Retail Banking experience or equivalent Chase leadership experience Strong desire and ability to influence, educate, and connect team, partners and customers to technology Ability to adapt quickly to a changing environment and be a strong decision maker Training requirement or Travel requirement Successful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager role Ability to travel as required for in-person training and meetings; travel may include out of state Dodd Frank and Safe Act Requirements This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offer contingent on review of criminal history, credit report, NMLS information, and other relevant data. Felony convictions within the last seven years disqualify candidates. Continued employment requires compliance with the SAFE Act, including registration and renewal on NMLS. For more info, visit NMLS website . About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a comprehensive benefits package including health care, retirement plans, wellness centers, tuition reimbursement, and more. We are committed to diversity and inclusion and are an equal opportunity employer. About The Team Our Consumer & Community Banking division serves our Chase customers through various financial services, leading in credit card sales, deposit growth, and customer satisfaction. We help manage money through checking, savings, and credit cards, using the latest banking technology. #J-18808-Ljbffr JPMorganChase

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