Job Description

The Client Principal plays a central role in our Company’s mission by building and maintaining trustworthy relationships with our existing clients and developing long-term strategic accounts. The Client Principals are leaders with vision, strategic pioneers, risk takers, team builders, established organizers, and trusted advisors. This role will be responsible for and manage diverse delivery teams and will balance multiple tasks and responsibilities to include overall program management, project workstream management, business process alignment, agile scrum development, and training / support functions. The Client Principal will continue to expand existing accounts by developing and improving strategic roadmaps and bringing innovative solutions and concepts to our clients through evolving features and offerings.

Strategic Program Management

• Accountable for Client Customer Success and Experience
• Build long-term and positive relationships with clients as strategic partners
• Identify new business opportunities with potential and existing clients
• Develop and deliver product presentations, business proposals and quotes for the client
• Negotiate business contract terms and conditions with clients
• Customize current business programs and roadmap to meet clients evolving needs
• Analyze client market and recommend appropriate changes to products, services and roadmap
• Continuously conducts product, process and organizational maturity assessments
• Partners with client to prioritize initiatives and results
• Develop business plan and strategies to achieve revenue goals
• Develop and implement a governance strategy for the client account
• Define and develop individual workstream schedule, scope and budget aligning with overall program management
• Single point of contact for Client Critical issue / Risk Management
• Manages delivery team and “right size” resource needs
• Guarantee that program objectives are clearly understood by the client and delivery teams
• Champion for change and alignment of client goals and objectives
• Deliver innovative solutions and client customer success Write Up(s)
• Prepare and report on metrics and value attainment
• Lead monthly 3VP update calls Internal
• Provide frequent and clear feedback to project delivery teams
• Provide leadership support for project delivery teams
• Provide workstream support to Engagement Manager(s)
• Mentor team members who have potential for additional responsibilities or roles
• Recognize successes for teams and individuals
• Recognize potential issues and take immediate corrective actions before they advance
• Make swift and firm decisions as necessary based on scope, schedule, budget and resources
• Participate in resource staffing decisions for programs and projects
• Help align resources on projects and workstreams based on skill and experience
• Challenge and assist project delivery teams to step outside their comfort zones
• Participate in feedback necessary for individual annual reviews

Required Qualifications & Experience

Degree or equivalent, preferably in Business Administration, Computer Science or Information

Technology, and proven experience in technical consulting roles

Post-graduate in Software related topics is desired

3+ years working on the ServiceNow platform

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) Proven

experience in two additional product lines outside of ITSM Knowledge of ITIL;

Foundation-level preferred

5+ year of experience in General Consulting, Service Management, Software Development

3+ years of platform configuration experience

Applications will be accepted until 11/15/2024.

The annual salary for this position is between $141,000.00 – $166,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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