Customer service representative Job at Rooted Talent Solutions, Augusta, GA

cnVyS29zbHFrZEZUZ0tTT2FaTzhzc1psdEE9PQ==
  • Rooted Talent Solutions
  • Augusta, GA

Job Description

Job Title: Customer Service Representative (Remote, Independent Contractor)

Company: Rooted Talent Solutions

Location: Remote (U.S. only)

Compensation: hourly 

About Us:

Rooted Talent Solutions provides high-quality customer support staffing for reputable U.S. brands. We believe in offering flexible, remote work opportunities that fit your lifestyle. As a contractor with us, you’ll provide exceptional service to customers—all from the comfort of your home.

Position Overview:

We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you’ll assist customers by phone, chat, or email—resolving issues, answering questions, and providing excellent service. You will choose your schedule, projects, and workload, making this a great opportunity for self-starters seeking work-from-home flexibility.

Key Responsibilities:

  • Provide professional and empathetic support to customers via phone, chat, or email
  • Follow client-specific procedures and use tools provided to resolve inquiries
  • Maintain a quiet, distraction-free work environment during scheduled hours
  • Attend and complete any required training or certification for selected projects
  • Communicate effectively and escalate issues when needed
  • Adhere to performance metrics and client guidelines

Qualifications:

  • Previous customer service, call center, or remote support experience preferred
  • Strong written and verbal communication skills
  • Ability to work independently and manage your own schedule
  • Must reside in the U.S. and be legally eligible to work
  • Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace
  • Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)

What We Offer:

  • 100% remote work with flexible scheduling
  • Opportunity to choose your own clients and service hours
  • Support from our onboarding and training team
  • Access to a community of fellow remote contractors
  • Performance incentives for top contractors
  • Annual retreats and in-person team gatherings to connect, recharge, and celebrate success

Job Tags

Hourly pay, For contractors, Remote job, Flexible hours,

Similar Jobs

Supplemental Health Care

Travel Nurse RN - Psychiatric - $2,519 per week Job at Supplemental Health Care

 ...Type: Travel Job Description: Supplemental Health Care is working with a hospital in Haverhill, Massachusetts to hire Psychiatry Adult Registered Nurses. For more than 40 years, weve specialized in helping healthcare professionals find the assignments that... 

Amentum

Software Developer - Junior Job at Amentum

 ...Application Security Testing (SAST, e.g. SonarQube, Gitlab SAST)Unit and integration testing (e.g., xunit, nunit)Automated testingEnd-to-end testing (e.g., Selenium, Cucumber)Business Analysis and Project Management:Agile PrinciplesAzure DevOps#J-18808-Ljbffr Amentum

The Equinox Resort

Line Cook - $500 Sign-On Bonus* Job at The Equinox Resort

 ...develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant. The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking... 

DHL Express, Inc.

Customs Entry Writer - CRC Job at DHL Express, Inc.

**What makes DHL great?** Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.**_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_**DHL is committed to maintaining... 

Allegiance Group

HVAC Project Manager Job at Allegiance Group

 ...Role: HVAC Project Manager Salary: $150K Location: Manhattan, NY We're looking for an experienced HVAC Project Manager to take ownership of key commercial projects throughout New York City. Based out of Long Island City, this role is ideal for someone who...