Job Description

Join our growing team as a Customer Service Representative at Hollin Hall Animal Hospital! Right in the heart of Alexandria, VA, our community-focused hospital combines exceptional veterinary care with a warm, welcoming atmosphere. We’re dedicated to providing compassionate, personalized service—and we’re looking for a confident, experienced Customer Service Representative to join our team. If you’re energized by a fast-paced environment, enjoy connecting with clients, and want to make a meaningful impact every day, we’d love to meet you. 

Why you'll love us:

• Neighborhood Feel, High-Level Care - We are a full-service facility equipped with modern diagnostic tools and surgical capabilities—including cold laser therapy—delivering outstanding care to the pets of Northern Virginia. 
• Strong Client Relationships - We believe in thoughtful, relationship-based, personalized care that puts the patient first. Our loyal client base reflects our commitment to treating every pet like family. 
• Positive, Team-First Culture - You’ll join a tight-knit group of professionals who support one another, encourage growth, and value kindness, respect, and collaboration. 

You are...

• A confident and compassionate communicator with experience supporting clients in a fast-paced, high-volume environment.
• Tech-savvy and comfortable managing records, scheduling, and front desk operations with accuracy and efficiency.
• Highly organized and detail-oriented, able to multitask seamlessly while maintaining a calm, friendly demeanor.
• Eager to grow your skills and contribute to a collaborative, team-centered workplace.
• Motivated to be part of a mission-driven practice that values professionalism, empathy, and service excellence.

What's in it for you?

• Competitive pay, based on experience 
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care) 
• Generous CE allowance + paid CE time 
• Uniform allowance 
• Pet care discounts for your personal pets 
• PTO, floating holidays, parental leave, and military leave 
• A robust Employee Assistance Program (from finances to wellness and everything in between) 
• Access to Encore Vet Group’s library of training, CE, and career development resources 
• A 401(k) with up to 5% company match 

Want to work somewhere you can grow, belong, and be part of something special?  

Hollin Hall Animal Hospital! is proud to be partnered by Encore Vet Group

Check us out here:  

We are proud to be a partner with Encore Vet Group – see what that means for you: 

Our hospital website: Best Veterinary Hospital In Alexandria, VA | Hollin Hall  

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.  We are dedicated to a great culture, strong leadership, and high-quality medicine.   Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —  caring for animals while advancing your career.

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