Job Description

Customer Success Technical Specialist (Mainframe-z/OS)

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Introduction

A Customer Success (CS) Technical Specialist at IBM helps clients realize the value of IBM products and promotes adoption of IBM's Z Transaction Processing software portfolio. Ideal candidates are interested in careers in Z Application Development, Z Data Engineering, or Z IT Operations Management within customer success technical sales. We seek professionals who combine technical expertise with strong interpersonal skills to build solutions collaboratively with customers, partners, and colleagues.

Excellent onboarding and ongoing development support your career growth. Our fast-paced, team-oriented sales environment fosters collaboration with leaders and colleagues to support pilots that encourage client investment in IBM's offerings.

Your Role and Responsibilities

As a CS Technical Specialist, you will work directly with clients to accelerate deployment of strategic offerings, providing deep technical expertise for successful implementation. You will collaborate with IBM account teams to ensure client engagement and validate that key performance metrics are met post-implementation.

Skills

Execute technical activities to ensure clients implement, adopt, and derive value from IBM technologies. Typical activities include:

• Driving adoption of additional IBM products, features, and upgrades.
• Guiding end users on product utilization.
• Installing and provisioning environments for client use cases.
• Finalizing and validating architecture, use cases, and sponsors to ensure functional solutions.

Build credibility as a trusted advisor through technical expertise and a consultative approach, guiding enterprise clients to realize full value from their IBM investments.

Requirements for Success

• Confidence in engaging new customers and delivering excellent experiences.
• Continuous learning mindset for new technologies.
• Motivation for technical achievement and client satisfaction.
• Curiosity and growth orientation.

Education

Bachelor's Degree in Computer Science, Data Science, Engineering, Information Systems, or related fields.

Technical and Professional Experience

• Strong communication skills and intellectual curiosity.
• Ability to influence and organize effectively.
• Proven track record in technical sales, change management, or related areas.

Experience with three or more of the following:

• Operating system administration (Linux, Windows, z/OS)
• Network and LDAP administration
• IBM Z platform solutions, CICS, Db2, IMS
• Programming (COBOL, PL/I, Java)
• Testing methodologies and tools
• Data modeling and integration tools
• Security tools, compliance, risk management
• Log analysis and anomaly detection
• SQL and database management
• Data analysis and machine learning
• Monitoring, logging, and automation scripting

Preferred experience includes working with:

• OpenTelemetry, scripting languages (REXX, JCL, YAML, Ansible)
• Mainframe monitoring tools (RMF, SMF)
• Security controls (RACF, TSO)
• AI, LLMs, RAG models, conversational AI
• Data integration, messaging protocols, z/OS assets

Additional Details

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Job Function: Other
• Industries: IT Services and Consulting

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