Job Description
We are seeking a Dental Office Manager to become a part of our team! You will coordinate patients,staff and financials in our dental clinic
Office Management
• Manage day-to-day operations of dental office
• Manage and direct staff assignments and activities, in accordance with office policies
and applicable laws
• Manage patient financial accounts
• Manage the hiring and ongoing performance of staff
Patient Management
• Oversee patient relations and handle patient complaints, monitor patient satisfaction
• Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
Accounting
• Deposit reconciliation
• End of day reports
• Process accounts receivable and accounts payable tasks
• Collections
Dental Insurance Claims
• Create and process dental insurance claims and pre-authorizations
• Re-evaluate and resubmit rejected claims
• Calculate dental benefits and co-pays with accuracy
Customer Service
• Explain treatment plans to patients, as well as cost estimates
• Assist patients with dental benefits plans and the development of payment plans for
services not covered
• Follow up patient reactivation
Staff Management
• Assign, direct and manage staff duties, as assigned by the dentist
• Determine staff schedules
• Orient and train new staff
• Monitor staff performance
• Coordinate team meetings
Records and State and Federal Regulations Management
• Help implement compliance with state and federal regulations
• Arrange for OSHA, HIPAA, and risk management training
Marketing and Public Relations
• Oversee the design of marketing and promotional materials (print and electronic)
• Manage dental office advertising/recruiting ads for new staff
• Implement marketing strategies
• Supervise the creation of appropriate and engaging social media content
• Monitor and manage comments and questions that arrive via social media channels
Education/Experience
• High school diploma or equivalent; some college preferred
• Dental experience required
• Working knowledge of pratice managment software
• Knowledge or experience in staff management
Company DescriptionAt Biltmore Innovative Dentistry, we use the biological dentistry methods to provide the best dental care. Our doctor and staff are experienced, compassionate and gentle.
At Biltmore Innovative Dentistry, we use the biological dentistry methods to provide the best dental care. Our doctor and staff are experienced, compassionate and gentle.
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