Job Description

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Vision insurance

• Be the first response to incoming tickets in the queue
• Conduct troubleshooting and implement resolutions
• Support Clients over the Phone and Onsite
• Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.
• Handle vendor support calls for warranty repairs
• Prep, deliver and setup new computers.
• Physical Computer Repair, laptops, desktops and peripherals.
• Inventory Management

• Improve customer service, perception, and satisfaction.
• Fast turnaround of Customer Requests.
• Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.
• Ability to multi-task
• Ability to work in a team and communicate effectively.
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution.
• Ticketing system experience
• A+ certification

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