Job Description

Location: Fremont, CA (NO relocation)

The Global Infra group develops engineering tools specialized to drive efficiency and productivity across data warehouses. Our primary responsibility is to provide technical assistance as a service for data engineers, data scientists, and software engineers. We use a lot of internal customer tools and frameworks to accomplish these engineering tasks.

The Infra Engineering Support (IES) specialist will become a domain expert in our data tools and provide front line support services (e.g., moderating groups, answering support questions, and improving documentation). Additionally, the IES specialist will perform advanced debugging and troubleshooting to independently resolve and escalate more complex issues to on-call engineers, investigate alerts and failed tests, identify and surface trends to the product teams, and provide insights regarding the voice of the user. Additional responsibilities and opportunities for advancement will be provided based on the candidate's skillset and drive to succeed.

The IES specialist will take part in the team discussions, road mapping, and backlog management. A successful candidate will leverage an understanding of users’ top issues to deliver insights and help with backlog prioritization.

Responsibilities:

• Work closely with Data Engineers, Software Engineers, and Data Infrastructure Engineers.
• Work closely with Meta’s internal engineering teams supporting key enterprise applications and development platforms.
• Serve as the first point of contact for resolving engineering inquiries and requests.
• Act as a subject matter expert on various products and tools to aid and improve Meta’s engineering productivity.
• Leverage the knowledge and experience for continuous improvement of Meta’s products and platforms.
• Communicate (verbally / writing posts), build strong relationships with our partner teams, and deliver quality service.

Requirements:

• BSc/Associate degree in Computer Science, Engineering, or equivalent field
• Excellent interpersonal skills, including relationship building with a diverse, global, and cross-functional team
• Basic fluency with development tools (Python, SQL, PHP, JavaScript, or similar)
• Ability to work in rapidly changing environment and quickly learn new technologies
• Strong analytical, problem-solving, and organizational skills with a clear focus under pressure
• Ability to rapidly assess, analyze, and resolve/troubleshoot issues and distill into clear and concise communications
• Fluency in English

Preferred Qualifications

• Proven experience Business Intelligence visualization tools e.g Tableau, MicroStrategy, Power BI
• Proven experience working in operations/support roles or other technical roles
• Interest in continuous technical training and career growth

Pay range is $40-50per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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