Entry Level Call Center Supervisor
Location: Fort Worth, TX - onsite
About Us
Serenity Healthcare is a mental health organization committed to delivering exceptional patient experiences. We value our team members, prioritize mental health and well-being, and believe in a supportive, and results-driven environment.
Position Overview
We are seeking an Entry Level Call Center Supervisor with at least 2 years of proven experience in leading and supervising call center teams. The ideal candidate is passionate about mental health, dedicated to continuous improvement, and eager to elevate team performance.
Key Responsibilities
Team Leadership: Supervise, mentor, and inspire a team of call center agents to achieve performance goals while fostering a supportive and inclusive workplace.
Performance Management: Monitor KPI's such as call quality, response times, and patient satisfaction; provide actionable feedback to enhance results.
Training & Development: Conduct coaching sessions, and ensure agents stay up to date with best practices.
Problem Resolution: Handle escalated patients' complaints and implement strategies to prevent recurring issues.
Operational Oversight: Ensure daily operations run smoothly by managing workflows, and adherence to company policies.
Continuous Improvement: Identify opportunities for process improvements and collaborate with leadership to implement innovative solutions.
Skills and Experience
3-5 years of work experience in a call center environment, with at least 2 years in a leadership or supervisory role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities.
Ability to motivate and engage a team.
Awareness of and sensitivity to mental health issues, with a proactive approach to supporting team well-being.
Benefits
Comprehensive insurance coverage (90% of premiums for the whole family covered by Serenity)
Clear paths for growth and advancement
No cold calling or sales involved
Generous PTO plus 10 major holidays off
401K retirement plan
Employee Referral program
Overview: We are PepsiCo PepsiCo is one of the world's leading food and beverage companies with over $62 billion in net revenue in 2016 and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes...
...Reliable Healthcare Associates, LLC is a premier staffing agency that prides itself on paying our staff a premium flat rate. While... ...wadena would be brought on at $22 an hour. Position: Certified Nursing Assistant (CNA) Wages at $25 an hour! Job Description:...
...skills. Demonstrated ability to problem solve, drive change management and collaboration skills a plus Company Overview: Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners...
...Jobseekers who are competing with existing Jobseekers. For entry level Job seekers to get client interviews and jobs they need... ...Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists,...
Description: Hiring for multiple locations: Campus, East and more. JOB QUALIFICATIONS EDUCATION: High School Diploma required Associate Degree preferred EXPERIENCE: Requires a minimum of two years of recent (within the last 5 years) front office/...