Job Description

EPIC/Claims Systems -- Director of Learning & Digital Training – Hybrid

Job Summary

The Senior Director of Healthcare Learning & Digital Training leads enterprise-wide education, training, and digital adoption strategies for healthcare professionals creating a NEW enterprise wide insurance claims system. This role is responsible for designing and executing scalable workforce learning programs , supporting Epic EHR implementation , and optimizing clinician onboarding . The ideal candidate has extensive experience in healthcare IT, instructional design, and organizational development , ensuring that clinical staff, administrative teams, and leadership receive comprehensive training aligned with industry best practices.

Key Responsibilities

• Enterprise Learning & Organizational Development
• Architect competency-based learning models to improve efficiency and workforce engagement.
• Streamline clinical onboarding by developing targeted training programs for healthcare providers and support staff.
• Oversee best-practices curriculum development , ensuring alignment with regulatory standards and healthcare metrics.
• Healthcare IT Training & Digital Adoption
• Lead Epic EHR implementation training , ensuring seamless transition and proficiency across healthcare teams.
• Manage learning management systems (LMS) selection and optimization (Cornerstone, SumTotal, LearnSoft).
• Implement digital adoption platforms (WalkMe, Articulate 360, Adobe Captivate) for real-time workflow training.
• Stakeholder Engagement & Change Management
• Partner with healthcare leadership, IT teams, and clinical specialists to drive system adoption and staff readiness.
• Develop credentialed trainer mentorship programs , scaling internal subject-matter expertise.
• Design Just-In-Time (JIT) learning solutions to improve accessibility and adoption for frontline healthcare professionals.
• Operational Leadership & Training Infrastructure
• Establish multi-site training ecosystems , ensuring accessible learning environments for healthcare staff.
• Develop performance tracking dashboards , monitoring learning effectiveness and compliance requirements.
• Optimize training cost-effectiveness , balancing resource efficiency with high-quality learning outcomes.

Qualifications & Experience

• Master’s or Bachelor’s degree in Healthcare Administration, Instructional Design, Health IT, or a related field .
• 15+ years of experience in healthcare education, learning & development, or instructional design .
• Expertise in Epic EHR training, implementation, and optimization strategies .
• Strong background in LMS administration and digital learning platforms (Cornerstone, SumTotal, WalkMe).
• Proven leadership in large-scale healthcare training operations (30,000+ staff training projects).
• Certifications in executive coaching, health IT systems, or training methodologies are a plus.

Preferred Skills

• Strategic expertise in digital healthcare transformation and learning methodologies .
• Experience leading physician onboarding, clinical education programs, and EHR system transitions .
• Proficiency in workflow coaching, curriculum design, and real-time learning frameworks .

PAY RANGE AND BENEFITS: Pay Range- $180,000-220,000K /year range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Website: is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

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