Job Description

Title: Technical Service Specialist

Location: Kenosha, WI with 15-20% travel

Hire Type: Direct Hire

Salary: $65-75K/YR based on experience

Must have: Experience with technical support and onsite upgrades

Overview:

We offer a comprehensive benefits package, including BCBS health plans with PPO and HSA options, a 401(k) plan, and paid short- and long-term disability coverage. Additionally, we provide paid life insurance, as well as dental and vision coverage to support your overall well-being.

Job Duties:

• Conducts engineering reviews of design documentation, including vendor manuals and company records, to ensure compliance with stated requirements.
• Records data from technical service activities in alignment with company policies and procedures.
• Prepares and processes warranty claims, orders, and part quotes.
• Identifies significant issues or developments during technical service activities, proposing process improvements to management.
• Prepares and delivers technical and program-related presentations to team members and management.
• Assesses departmental training needs and collaborates with top management to develop the fiscal budget for the technical service department.
• Develops training materials and leads training sessions on technical topics.
• Supervises technical and administrative staff involved in technical activities.
• Prepares detailed reports to document and communicate the results of technical service efforts.
• Reviews industry publications and resources to stay updated on technical advancements and developments.

Qualifications:

• Bachelor’s degree in mechanical, electrical/electronic, manufacturing engineering, or a related technical field, or equivalent experience.
• 3-5 years of experience in a quality or technical support role, preferably in a manufacturing environment, with exposure to mechanics, electronics, PLC programming, and electrical systems.
• Hands-on experience and familiarity with customized electronic control systems.
• Proven experience in conducting training sessions and presentations for customers and/or coworkers.
• Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.

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