GA DHS - Help Desk Analyst SHINES (712556) Job at NITELINES USA, INC, Atlanta, GA

cGVyUHBzSm9uOWRYaUtDSmFaVzZ1Y05pdHc9PQ==
  • NITELINES USA, INC
  • Atlanta, GA

Job Description

The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia.

PAYRATE: $28.67 hour

HYBRID POSITION

MUST BE LOCATED ATLANTA

JOB DESCRIPTION:

Qualifications and Education Requirements• Bachelor’s degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.• Requires good troubleshooting & problem-solving skills.• Must have strong communication & customer service skills with excellent phone presence.• Must be dependable, accountable, quick learner with a good technical aptitude.• Must be detailed oriented for note taking within ticketing system.

Job Duties• Answer inbound calls, chat & emails from customers needing assistance.• Provides technical assistance to both internal and external customers for tier one issues.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.• Provide prompt and accurate feedback to customers.• Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.• Update knowledge base and documentation with technical and issue resolution.

Qualifications• Five (5) years of experience as a help desk support analyst.• Strong customer service orientation.• Excellent listening, interpersonal, written, and oral communication skills.• Excellent administrative, triaging, and time management abilities.• Highly self-motivated and directed.• Experience working in a team-oriented, collaborative environment.• Experience with Jira or ServiceNow

Job Tags

Temporary work, For contractors,

Similar Jobs

MasTec Inc

Heavy Equipment Operator - Excavator, Dozer, Loader Job at MasTec Inc

Overview MasTec Civil is currently hiring for Heavy Equipment Operators to join our team! A MasTec Civil Equipment Operator is a non...  ...heavy highway industry such as but not limited to backhoes, excavators, bulldozers and loaders, and perform each position responsibly... 

Unplugged Travel

Remote Entry Level Travel Agent Job at Unplugged Travel

 ...and detail-oriented individuals to join our growing team as Remote Entry-Level Travel Agents. Job Overview : As a Remote Entry-Level Travel...  ...preferences and budgets. Respond to client inquiries via email, chat, and phone in a timely and professional manner.... 

Get It - Healthcare

RN Triage Nurse - Remote | WFH Job at Get It - Healthcare

Are you a skilled Registered Nurse with experience in both pediatric and adult...  ...and the opportunity to work from the comfort of your own home. We also provide a competitive Baylor...  ...Responsibilities: Provide high-quality telephone triage health advice to patients and... 

ChirosConnect

Chiropractor Job at ChirosConnect

*Chiropractor Opportunity in Petaluma, CA* Ready to join a team thats got your back while you build your future? Were a crew of four driven chiropractors looking to add another powerhouse to our lineup. If youre confident, coachable, and ready to bring your A-game... 

Greer's Markets

Wine & Beer Steward Job at Greer's Markets

 ...Greer's Markets - 260 St. Louis Street [Restaurant Server / Wait Staff / Team Member] As a Wine & Beer Steward at Greer's Markets, you'll: Greet and interact with customers in a friendly manner; Promote alcohol beverages through hand selling, cross merchandising, educational...