Inbound Call Center Representative Job at 1st Choice, LLC, Burtonsville, MD

cmV6TXJzeHJsOVpmaTZPRmE1TzVzOHhqc2c9PQ==
  • 1st Choice, LLC
  • Burtonsville, MD

Job Description

Job Description

Job Description

WE HAVE THE JOB FOR YOU!

1st Choice has an opening for a  Inbound Call Center Representative located in  Burtonsville , Maryland. We are actively hiring for our clients and have many different jobs in the surrounding areas.

Inbound Call Center Representative Job Duties:
  • Answering customer calls for Client Services Call Center
  • Maintain customer records by updating account information on eTIMS system
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
  • Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
  • Fax appropriate documentation.
  • Escalate customer complaints or callback requests to the appropriate supervisor.
  • Contribute to team effort by accomplishing related results as needed.
  • Any other duties assigned.

 

Skills and Qualifications:

  • Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
  • Computer Skills- (Microsoft Word)
  • Problem Solving, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information,
  • Multi-tasking, edit customer accounts by adding and documenting information. Etc.
  • Professional and Courteous when answering calls


Hours:  Monday - Friday 8:30am-5:00pm

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

Job Tags

Monday to Friday,

Similar Jobs

The Assurance Group

Work From Home - Insurance sales Job at The Assurance Group

 ...HAVE WHAT IT TAKES TO BE IN INSURANCE SALES? When you join LEB Insurance...  ...you willing to put in the work thats required to get there?...  ...to sell independently and nationwide - Weekly advance and renewal...  ...achieve this step. Work From Home Requirements - Full time... 

Jobot

Senior Tax Consultant (Hiring Immediately) Job at Jobot

 ...Tax Manager / $$$ / Hybrid / Great mid-sized firm This Jobot Job is hosted by: Joseph Sipocz Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $110,000 - $180,000 per year A bit about us: Amazing Regional firm... 

Creative Circle

Illustrator Job at Creative Circle

 ...information, please see: Our eComm client is searching for an Illustrator to join their team in an ongoing, part-time capacity....  ...includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program... 

Northrop Grumman

Associate Systems Engineer (SkillBridge) Job at Northrop Grumman

 ...Required: No Positions Available: 2 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us... 

Erika4Travel

Virtual Scheduling Assistant Job at Erika4Travel

 ...offer a unique business opportunity that allows you to work from the comfort of your home while earning competitive commissions. As a Virtual Scheduling...  ...and preferences Coordinate all aspects of travel operations, including flights, accommodations, transportation, and...