Job Description

Technical Support Specialist

As required by our governmental client, this position requires being a US Citizen AND an active Secret clearance.

The Technical Support Specialist IAT I perform primary computer systems administration and financial systems application administration. The role requires proficiency in managing workstations, financial applications, and IT equipment to ensure operational efficiency and compliance with governance standards.

Compensation & Benefits:

Estimated Starting Salary Range for Technical Support Specialist IAT I : Starting at $66,560.00 annual

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Technical Support Specialist IAT I Responsibilities Include:

• Install, configure, and maintain staff workstations across locations, ensuring compliance with prescribed governance.
• Apply patch updates and configuration changes to maintain workstation security and functionality.
• Participate in annual training and serve as the Information Assurance Officer (IAO) for the Comptroller Units.
• Identify and report network issues or outages to the network help desk for resolution.
• Provide hardware and software acquisition recommendations based on analysis of IT needs and resources.
• Maintain an inventory of printer consumables and ensure print devices remain operational, including toner replacement.
• Advise management on the latest communication and IT technology available through Air Force procurement channels.
• Act as Portal content and SharePoint content administrator.
• Serve as the Equipment Custodian and Telephone Control Operator (TCO).
• Install, maintain, and troubleshoot various financial applications such as ABSS, AFM, DEAMS, and DTS.
• Assist Financial System Administrators (FSAs) with application upgrades and maintenance.
• Troubleshoot application issues in collaboration with application helpdesks or Communications Units.
• Develop continuity procedures for financial applications using MS Office Suite.
• Facilitate collaboration among ACC FSAs, maintaining SharePoint and other platforms to share financial application materials.
• Manage telecommunications operability, including iPhones, VoIP phones, VTC systems, and other devices.
• Add, move, upgrade, or patch PCs and peripheral equipment.
• Performs other job-related duties as assigned

Technical Support Specialist IAT I Experience, Education, Skills, Abilities requested:

• High School Diploma required.
• 1–3 years of experience in Information Assurance (IA) technology or related fields.
• IA Technician (IAT) Level I Security+ CE certification required.
• Experience with financial applications preferred such as:
• Automated Business Services System (ABSS)
• Defense Enterprise Accounting and Management System (DEAMS)
• Defense Travel System (DTS)
• Integrated Accounts Payable System (IAPS)
• Proficiency in Microsoft Office Suite, MS Windows, and MS Teams.
• Familiarity with Air Force (AF) and Department of Defense (DoD) financial systems and IT equipment accountability programs preferred.
• Ability to lift and carry at least 40 pounds.
• Must pass pre-employment qualifications of Cherokee Federal
• Active Secret Clearance Required
• Expected Schedule - 8-5pm
• Travel - None
• Onsite Requirement -100% onsite required

Company Information:

Cherokee Nation Strategic Programs (CNSP) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSP , visit cherokee-federal.com.

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• IT Support Specialist
• System Administrator
• Help Desk Technician
• Information Assurance Technician (IAT)
• Desktop Support Technician

Keywords:

• Workstations
• Financial Applications
• Information Assurance
• Troubleshooting
• SharePoint

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

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