Job Summary:
The Learning and Development Lead at Great Wolf Lodge Contact Center will be a key strategic partner responsible for designing, implementing, and optimizing training programs that enhance employee performance, engagement, and guest satisfaction. This role will drive initiatives that support operational excellence by fostering a culture of continuous learning and development. The L&D Lead will work closely with one internal trainer and a team of trainers at our BPO partners to ensure consistent training delivery across all locations. This position ensures that all team members—both in-house and remote—are equipped with the skills and knowledge to deliver an outstanding, low-effort guest experience while driving financial performance.
Responsibilities:
Training Strategy & Program Development
Learning Management & Training Delivery
Collaboration & Stakeholder Engagement
Team Leadership & Development
Operational Excellence & Additional Responsibilities
Qualifications & Experience:
Preferred Skills:
Estimated Salary Range
$85,000 - $105,000 per year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
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