Job Description

Job Description

Job Description

Role: MAC IT Specialist

Location: Huntington Beach, CA- 5 days onsite

The MAC IT Specialist has proficient knowledge and skills of debugging and troubleshooting in MAC/Apple. Ability to understand support systems, SLAs, monitoring processes, and handling tickets is required. The ideal candidate will have excellent problem-solving skills along with a thorough understanding of Apple laptop, devices, and MAC OS.

Responsibilities and Skillsets:

• Experience with Apple laptop/Apple devices/MAC OS, JAMF endpoint management system in an enterprise environment
• Strong experience with latest technologies with Macintosh systems and computers
• Provide support maintaining laptop/desktop provisioning procedures for Apple endpoints
• Strong experience with desktop lease refresh, VDI implementation, MAC OS deployment automation, and application upgrades
• Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks
• Report on Key Performance Indicator (KPI) reports based on the team's performance.
• Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals
• Adept at testing and installing AV systems, troubleshooting, providing technical support, and maintenance solutions for AV/VTC equipment
• Familiarity with Audio Visual products like Logitech, Crestron, Tesira/Biamp
• Familiar with AV design principles
• Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.
• Conduct an annual assessment of assets and ensure efficient inventory management 
• Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.
• Bachelors’ Degree in IT/Computer Science or equivalent experience
• 2-4 years of strong MAC experience
• Excellent communication skills and customer service

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