Job Description

Role: MAC IT Specialist

Location: Huntington Beach, CA- 5 days onsite

The MAC IT Specialist has proficient knowledge and skills of debugging and troubleshooting in MAC/Apple. Ability to understand support systems, SLAs, monitoring processes, and handling tickets is required. The ideal candidate will have excellent problem-solving skills along with a thorough understanding of Apple laptop, devices, and MAC OS.

Responsibilities and Skillsets:

Experience with Apple laptop/Apple devices/MAC OS, JAMF endpoint management system in an enterprise environment

Strong experience with latest technologies with Macintosh systems and computers

Provide support maintaining laptop/desktop provisioning procedures for Apple endpoints

Strong experience with desktop lease refresh, VDI implementation, MAC OS deployment automation, and application upgrades

Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks

Report on Key Performance Indicator (KPI) reports based on the team's performance.

Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals

Adept at testing and installing AV systems, troubleshooting, providing technical support, and maintenance solutions for AV/VTC equipment

Familiarity with Audio Visual products like Logitech, Crestron, Tesira/Biamp

Familiar with AV design principles

Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.

Conduct an annual assessment of assets and ensure efficient inventory management

Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.

Bachelors’ Degree in IT/Computer Science or equivalent experience

2-4 years of strong MAC experience

Excellent communication skills and customer service

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