Job Description

**Part-Time Customer Service Representative**

**Location:** Spokane, WA 99201

**Department:** Sales Support

**Compensation:** $ - $

**Benefits:**

* Medical/Dental/Vision Insurance

* Disability Insurance

* Life Insurance

* Retirement Benefits

* Flexible Spending Accounts

* Paid PTO

* Flexible Work Schedule

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The LEARFIELD suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed LEARFIELD Directors Cup, supporting athletic departments across all divisions.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: build the team, grow the company, have fun, love and serve others.

**TicketsWest, a Paciolan company, is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, and Podium. Join the team at TicketsWest and be part of bringing hundreds of live events to life in Spokane!**

Customer Care Representatives (CCR) interact with consumers over the phone as well as via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to consumers via USPS and Express delivery.

**JOB RESPONSIBILITIES:**

* Facilitate ticket sales and pre/post-purchase consumer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions.

* Answer inbound calls to the box office

* Facilitate daily fulfilment operations for all Paciolan fulfilment clients

* Provide excellent written and verbal customer service to clients and consumers

* Other duties as assigned

**KNOWLEDGE, SKILLS and ABILITIES:**

* Excellent customer service skills

* Excellent verbal and written communication skills

* Strong organizational skills, with a focus on accuracy and attention to detail

* Basic knowledge of computerized ticketing

* Experience with Microsoft Office Products

* Money handling experience

* Ability to connect honestly and openly with guests and your team.

* Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.

* You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully

**LICENSES OR CERTIFICATES REQUIRED:**

* High School education required

* Event Box Office or customer service experience in a fast-paced and dynamic environment strongly preferred.

**DEGREE OF SUPERVISION:**

* Moderate Candidate is expected to be strongly self-motivated.

**SUPERVISION EXERCISED:** None

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.*

*#35601183*

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