Job Description

Job Description

Job Description

About the Role: As a Plumbing Call Coach, you will play a vital role in our plumbing projects, ensuring that they are completed efficiently, safely, and in compliance with all relevant codes and regulations. You will work on a variety of residential and commercial plumbing installations, repairs, and maintenance projects.

About Us: McVay has provided Plumbing service, repair, and replacement in Pittsburgh for nearly 10 years. Providing residential and light commercial service plumbing to the Greater Pittsburgh region and its surrounding counties, McVay is regarded as a high-quality, reliable, and affordable solution provider in our region. Our organization’s culture mirrors that of our region – hardworking, fair, and supportive of our neighbors. We are the employer of choice in this region due to our strong organizational culture, rich benefits program, and our opportunities for our employees to develop and grow within our organization

Key Responsibilities:

• Monitor and evaluate call performance to ensure technicians are adhering to company standards for service delivery, safety, and efficiency.
• Assist in conflict resolution during customer calls or field operations, ensuring that issues are handled promptly and professionally.
• Collaborate with the scheduling and dispatch team to ensure proper service allocation and technician preparedness.
• Stay updated on plumbing codes, technology, and industry trends to provide the most current information and advice to the team.

Experience:

• Must be experienced in residential and commercial service plumbing.
• Must have a clear understanding of the Allegheny County Plumbing Code.
• Must be capable of clear decision making, critical thinking and conflict resolution.

Qualifications:

• Must have 6+ years of service plumbing experience.
• Must have a Journeyman's License or Masters License
• Strong knowledge of plumbing systems, codes, and regulations.
• Proficiency in interpreting blueprints and technical drawings.
• Ability to troubleshoot and problem-solve effectively.
• Excellent communication and customer service skills.
• Physical fitness and the ability to lift heavy objects.
• Valid driver's license.
• Willingness to work flexible hours and be on-call when necessary.

Skills:

• Lead and mentor a team of service plumbers, providing coaching on best practices, customer service, and technical skills.
• Review and analyze service call data to identify trends, performance gaps, and areas for improvement.
• Train new and existing technicians on plumbing systems, service procedures, and customer interaction protocols.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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