Job Description

Job Description

Job Description

One of our most prestigous healthcare clients  is seeking a highly motivated an experienced  Program Assistant (Quality Improvement)to join our team. The Program Assistant for Quality Improvement supports the Director and staff by providing support to execute all responsibilities of the position. One of the primary duties for this position will be organizing and preparing materials for committee and workgroup meetings. The incumbent will often support and interact with other departments, external stakeholders and general office system. The incumbent may coordinate work or processes with other administrative staff.

Position Information:

• Department:  Quality Analytics
• Pay Range: $23.92 - $33.48/hr
• Offer will be made by the client based on experience and based on their internal scale 
• Work Arrangement:  Fully in-office  
• Work Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Duties & Responsibilities:

• 95% - Program Support
• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Provides support to staff, including but not limited to preparing meeting materials, maintaining minutes, routing documents, conducting data entry and handling of incoming and outgoing correspondence per administrative policy.
• Provides administrative support for specific and/or ongoing projects, such as generating reports, logs, calendars, and mailings, applying general business practices, as well as policies and procedures under the direction of the Director.
• Coordinates work with other administrative staff or play a key role in the coordination of staff efforts within the department.
• Coordinates calendar and schedule of the department Director, including scheduling appointments, meetings and events; must exercise discretion in committing time, evaluating needs and making meeting arrangements.
• Determine priority of matters of attention for the Director; redirect matters to staff or handle matters personally, as appropriate.
• Handle all incoming invoices and expense reports for Director and other management staff as appropriate.
• Maintain an inventory of supplies, including monitoring needs and ordering.
• Maintain confidential and sensitive information and files regarding management projects, policy and personnel ensuring appropriate follow-up.
• Maintain department directory, SharePoint and PTO calendar.
• Utilize enterprise software to prepare presentations, edit documents, bookmark documents and track data as directed.
• Conduct data entry in support of data collection activities.
• Collect data, identify pertinent information and prepare reports and presentations.
• Prepare reports with accuracy of data, including the application of standardized analysis, and assist in the timely production of reports.
  
   

• 5% - Completes other projects and duties as assigned.

  Minimum Qualifications:

  • High School diploma or equivalent required PLUS 1 year of experience in a previous administrative support role required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  • Data entry experience required.
  • Strong organizational skills required.

  Preferred Qualifications:

  • Experience in Microsoft Project, Access, Publisher and Visio.

  Required Licensure / Certifications:

  • n/a

  Knowledge & Abilities:

  • Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
  • Work independently and exercise sound judgment.
  • Communicate clearly and concisely, both orally and in writing.
  • Work a flexible schedule; available to participate in evening and weekend events.
  • Organize, be analytical, problem-solve and possess project management skills.
  • Work in a fast-paced environment and in an efficient manner.
  • Manage multiple projects and identify opportunities for internal and external collaboration.
  • Motivate and lead multi-program teams and external committees/coalitions.
  • Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

  Physical Requirements (With or Without Accommodations):

  • Ability to visually read information from computer screens, forms and other printed materials and information.
  • Ability to speak (enunciate) clearly in conversation and general communication.
  • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
  • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
  • Lifting and moving objects, patients and/or equipment 10 to 25 pounds

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