Professional Radiology Assistant (PRA) to provide administrative/ancillary support to improve Radiologist productivity as part of the Radiology Concierge Service. Primary support functions include serving as a central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians, and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist. Essential responsibilities include triaging, managing and directing incoming calls within a call center environment, monitoring system communication worklists and instant messaging requests, connecting Radiologists with referring physicians, calling referring physicians on behalf of Radiologists to ensure results are provided timely, facilitating exam readiness, documenting all communication and actions, maintaining high customer service levels, adjusting work hours to meet client needs, assisting Radiologists during downtime, promoting organizational values, and adhering to RESPECT behavioral standards. Minimum education requirement is a High School Diploma or GED equivalent, with preferred education including an Associate degree or post-secondary coursework in healthcare-related fields. Experience or training in healthcare, radiology, or call center environment, familiarity with EMR and RIS systems, and coursework or certification in medical terminology are required. Boston Medical Center is an equal employment/affirmative action employer committed to diversity and inclusion, requiring background checks and vaccinations for employment.
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