Job Description
MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. Shape your journey with us Are you passionate about building strong relationships with Navy customers, local US suppliers, and cross-functional teams? Do you get motivated by ensuring timely delivery and resolution of challenges? MacGregor is looking to hire a proactive and results-oriented candidate to join our Navy Support team. As a Representative, Navy Support, your day-to-day responsibility will be to handle customer inquiries, connect them with the right contacts, and support order book tasks for the team. In this role, it is a must that you are a strong communicator, and have the ability to build life time relationships with customers & suppliers. We believe you are interested and motivated to learn, gain and improve your knowledge of our customers and local US suppliers to deliver exceptional and adaptive service. It is beneficial, but not a must, if you have previous experience and knowledge within the navy industry. This role is part of our Global Services Division (GSD). Reporting directly to the Senior Manager, Navy Support. This position is on-site at our office in Hampton, Virginia. Main Tasks And Responsibilities - First point of contact for all customer requests, respond to customers promptly gathering the necessary input from colleagues to give the customer the information they need
- Managing & overseeing successful, prompt quote handling and customer deliveries
- Identifying risk orders
- Managing and overseeing successful, prompt orders on local US Suppliers
- Proactive communication to keep customers & suppliers informed
- Log claims, complaints and internal non-conformances
- Engage constantly with your Navy Support Team members to find information needed to support customers & improve your competence
- Escalate urgent cases and when not getting support needed to meet customers’ needs
Skills and experience that would help you succeed in your duties - High school diploma required; Degree in Business Administration, Sales, or relevant field is preferred
- Previous experience from similar position and industry is beneficial
- Computer skills: MS Office, G-Suite and ERP system (SAP and SalesForce) knowledge is an asset
- Customer-focused, problem solver, and accountable
- Self-motivated, organized, and skilled in time management
- Highly effective and clear communicator with active listening skills
- Compliant with safety and controls standards
- English language - both verbal and written
You will be part of By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally. Values guide our work - Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
- Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
- Safety is essential in everything we do
What We Offer - Medical, Dental, Vision & Life insurance effective on your first day of employment
- Flexible Spending Account for medical expenses
- Company-paid Short & Long-Term Disability
- Company Paid Life Insurance Policy (2X’s annual base salary, max $300k. Additional life insurance policies available for self, spouse and children)
- Company paid holidays, paid sick time & paid vacation time
- 401k Plan - company matches first 6% of employee contributions into the 401K plan, 401k Plan - new employees are eligible to participate in 401k Plan on the 1st day of the month following 30 days of employment - plan participants are 100% “vested” immediately upon enrolling into plan
Compensation Data Salary ranges from $45,000 - $55,000 per year based on skills and experience. Interested to join? If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today! MacGregor is part of Cargotec MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. MacGregor USA Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As a federal contractor, we also take Affirmative Action (AA) to employ and advance in employment individuals from underrepresented groups, including qualified minorities, women, individuals with disabilities, and protected veterans. If you require a reasonable accommodation to complete the application or interview process, please inform us on such need in connection of submitting your application. For more information, please review the "Know Your Rights: Workplace Discrimination is Illegal" –poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC), which summarizes these laws and explains how employees or applicants can file a complaint if they believe that they have experienced discrimination
Job Tags
Temporary work, For contractors, Local area, Immediate start, Offshore, Holiday work, Flexible hours,