Job Description

Aramark Healthcare+ is hiring for our next Retail Food Service Director at Children's National Hospital in Washington, D.C. The Retail Food Service Director plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes.  Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client.  Leads retail managers, supervisors, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. 

Compensation Data

The  salary range for this position ranges from $85,000 to $105,000 , depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible  salary Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Salary eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

•    Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plan s to provide optimal merchandise quality and service. 
•    Drives customer satisfaction and maintains client relationships through rounding. 
•    Ensures compliance to sanitation, and general workplace safety standards. 
•    Supervises, staffs, trains, conducts applicable, rounding and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
•    Develops and implements retail services plan to improve service, quality and profitability of service areas. 
•    Utilize customer feedback to respond to customer needs and to improve retail services.
•    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting round. Identifies Aramark service expansion opportunities. 
•    Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding. 
•    Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions. 
•    Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems, including cash handling, merchandising, food presentation, quality and cost control. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

•    Requires multi-site Retail Food management experience. The Director may manage multiple outlets; including cafes, coffee shops/bistros and convenience locations. 
•    Requires 3-5 years of management experience within Food Service 
•    Marketing, merchandising and cash handling experience required. 
•    Strong computer skills required, including experience implementing or maintaining retail technology. 
•    Food Safety and sanitation knowledge is required. 
•    Ability to provide a high level of customer service is critical to success in this role. 
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