Job Description

Job Responsibilities Structure and plan moderately complex research initiatives, including generative and formative research Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.) Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data Support cross-functional Design Thinking exercises using research findings as a starting point Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels Incorporate business understanding into framing research and findings and recommendationsRequired Qualifications, Capabilities and Skills Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Strong evaluative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each Ability to lead a moderately complex research study from beginning to end independently Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering) Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds Significant experience with UX Research tools for diary studies, remote research, and usability testing Preferred Qualifications, Capabilities and Skills Foundational understanding of Accessibility Guidelines and Inclusive Design practices Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored Intermediate project planning and management skills

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