Service Specialist Job at Robert Half, West Henrietta, NY

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  • Robert Half
  • West Henrietta, NY

Job Description

Job Description

Job Description

We are on the lookout for a Service Specialist in Henrietta, New York. This role is vital in our industry, where you will be the primary point of contact for clients using our system for background checks and screening. Interaction with clients will be through various channels including phone, email, and chat. This is a short term contract employment opportunity.

Responsibilities:
• Deliver top-notch service to clients utilizing our system for background checks and screening
• Maintain consistent communication through phone, email, chat, and other platforms
• Ensure timely resolution of outstanding items in compliance with Service Level Agreements
• Enhance your knowledge of our products and industry policies and procedures
• Identify and implement process improvement opportunities
• Exhibit proficiency with systems and software packages, including HRIS, Salesforce, Flex Core Advanced, and ORS
• Document all client interactions meticulously
• Provide mentorship to less experienced team members
• Perform data input tasks, ensuring strong prioritization and organization.• Demonstrated experience in Customer Service
• Proficiency in following Procedures and Policies meticulously
• Understanding of Compliance issues and requirements
• Proven skills in Process Improvement
• Ability to handle Prioritization tasks effectively
• Familiarity with conducting Background Checks
• Experience with HRIS System
• Understanding of Service Level Agreements
• Commitment to providing Quality Service
• Proficiency in Data Input tasks
• Knowledge of Adobe Flex software
• Ability to use various Software Packages effectively
• Experience with Paychex software
• Ability to manage Outstanding Items efficiently
• Familiarity with Salesforce Platform
• Experience in Photocopying/Scanning documents

Job Tags

Fixed term contract, Flexible hours,

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