Job Description

Job Description

Job Description

ServiceNow Developer

Responsibilities :

Solution Design:

• Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements.
• Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.
• Demonstrated expertise in ServiceNow applications (ITSM, CSM, ITOM, ESM and IRM).

Solution Development:

• Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided.
• Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.
• Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.
• Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.

Testing and Deployment:

• Perform unit testing of developed solutions.
• Assist in deploying updates and new configurations to the production environment following the company's change management processes.

Documentation:

• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Contribute to the creation and maintenance of user guides and training materials.

Support:

• Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.
• Assist in troubleshooting and resolving issues reported by end-users.
• On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since the company has a 24x7 business. This responsibility is shared across the team.

Collaboration:

• Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.
• Attend and participate in team meetings and collaborative planning activities.
• Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.

Continuous Improvement:

• Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.
• Participate in training and educational opportunities to enhance knowledge and skills.
• Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.

Compliance:

• Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.
• Adhere to the organization's IT policies, procedures, and standards.

Qualifications :

• Must have 2+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
• Must have hands-on implementation experience of ServiceNow ITSM, CSM and/or ITOM.
• Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• ServiceNow Certified Application Developer certification is a plus
• Strong analytical, problem solving, interpersonal and communication skills required
• Must have the ability to:
• Be a team player and collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers
• Understand and analyze business requirements and provide appropriate solutions.
• Education: BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field, or MBA a plus.)

Compensation: $47.00 - $63.38 per hour

ID#: 1377277

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