Job Description

Norseman Services

Norseman Services (NS), a Small Business, Information Technology professional services company, is a wholly owned subsidiary of Norseman Incorporated which includes Norseman Defense Technologies, a Value-Added Reseller (VAR) with over 33 years of experience solving complex IT issues. NS utilizes leading edge technology and experienced Engineering staff to provide robust, technically superior, and cost-effective solutions to meet the challenges of the US Government’s complex IT requirements.

Job Description

We are seeking a highly skilled ServiceNow Technical Consultant with Full Scope Poly clearance to join our team in Herndon/Reston, VA. The ideal candidate will have demonstrated experience with ServiceNow IT Service Management (ITSM), Software Asset Management (SAM), Discovery, and Hardware Asset Management (HAM). This role requires hands-on experience with configuring, deploying, and administering the ServiceNow platform in a secure, self-hosted environment. The candidate must also hold an FS Polygraph clearance and ServiceNow Certified Administrator certification

Key Responsibilities

• Configure and deploy ServiceNow® capabilities including ITSM, SAM, Discovery, and HAM
• Administer network security and infrastructure within ServiceNow
• Configure and deploy ServiceNow® features such as management dashboards, reports, service portals, widgets, SLAs, and UI/UX development
• Work with ServiceNow® custom applications, integrations, and configure workflows, reports, scripts, forms, views, and notifications
• Integrate ServiceNow® with enterprise systems using SOAP and REST APIs
• Develop automated bi-directional integrations between multiple systems
• Implement data extraction technologies such as JDBC and ODBC, and support data management activities like data importing and modeling
• Administer permissions using SSO, PKI authentication, and access control lists (ACLs)
• Support software version control and release management tools
• Use Agile methodologies for delivery management
• Provide clear and concise explanations of complex technical topics to non-technical audience

Job Skills/Experience

• 3+ solid years of ServiceNow experience with (in order of preference):
• ITSM
• ITAM
• CMDB
• ITOM
• CSM
• SECOPS
• UI (Portal Development)
• MID Server implementation/maintenance
• Strong JavaScripting
• AJAX and other async techniques
• REST/API protocols
• Data skills including modelling, migrations, merges, and conversions
• O365, Azure, and AWS familiarity
• Experience with Self-hosting is a plus

Qualifications

• FS Polygraph Clearance is required
• ServiceNow Certified Administrator certification required
• Strong experience with ServiceNow® ITSM, SAM, Discovery, and HAM
• Experience with ServiceNow® platform administration and custom applications
• Hands-on experience with configuring dashboards, reports, service portals, and UI/UX elements in ServiceNow
• Demonstrated experience in working with LDAP for SSO integration
• Experience in bi-directional system integrations and web services (SOAP/REST)
• Experience with data extraction tools (JDBC/ODBC) and data management (importing/modeling)
• Proficient in Agile delivery management methodologies
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences

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