Job Description

Senior Salesforce Consultant

Felton Institute

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Job Description

Feltons Senior Salesforce Consultant contributes to the agencys efforts in management, operation and development via the customization of Salesforce systems. Salesforce Consultant works across multiple programs within Felton Institute, and with customer agencies via Circe Software. This full-time salaried position will primarily work with the Children Youth and Family Division.

Specific Responsibilites

• Conduct Salesforce customizations involving object manager, flow automation, user management, email automation, Experience Cloud sites, third-party app, sandbox/scratch org deployment, and security setup
• Identify and clearly communicate software development needs that requires coded solutions
• Under the supervision of Principal Analytics Manager, analyzing service contracts and studying internal program development needs, primarily work with the Children Youth and Family Division.
• As part of the Circe Software team, analyze the customer agencys business need in Salesforce-based case management solutions
• Demonstrate technical solutions to non-technical audiences
• Provide technical training and prepare manual to assist clinical and non-clinical case management
• Handle technical support tickets
• Conduct data migration and data integration when applicable
• Participate trainings and conferences specific to Force.com ecosystem

Minimum Qualifications

• Bachelors degree
• At least five years of Force.com experience; Certified Salesforce Admin required
• Advanced flow knowledge is required
• Apex, Visualforce, and LWC programming skills preferred
• Previous experience working at a nonprofit organization preferred
• At least two years of experience cleaning, merging and managing datasets and/or databases
• Strong communication and interpersonal skills
• Strong leadership and management skills preferred
• Ability to multi-task, problem solve, prioritize projects and follow through

Additional Information:

Reports to: Job Title of the Supervisor

Job Type: Full-Time/Part Time/ Temporary

Work Schedule: Onsite/Hybrid/Remote

FLSA Status: Exempt OR Non-Exempt

Salary Range: 110,000-115,000 USD Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

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