Student Success Coach Job at Stepful, New York, NY

cXV2SnA4NXJsTkJSaXErSlo1RzF2OE5vc2c9PQ==
  • Stepful
  • New York, NY

Job Description

Job Description

Job Description

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

What You’ll Do

  • Provide timely support to our students successfully resolving inquiries using Front/HubSpot.

  • Answer phone calls from current and potential students in the program.

  • Respond to email, SMS, and social media inquiries from potential students.

  • Create and update help documentation that supports our students navigate frequently asked questions

  • Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation

Qualifications

  • Two years of experience in career services or student coaching role (preferred)

  • Front, Freshdesk or Hubspot experience (preferred)

  • Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.

  • Strong problem-solving skills to address issues and identify improvement opportunities.

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Tags

Similar Jobs

California Correctional Health Care Services

Registered Nurse, CF, Valley State Prison, Chowchilla Job at California Correctional Health Care Services

Job Description and Duties Limited Term 12 months; may be extended up to 24 months or become permanent. IMPORTANT: Please follow the link to share how you learned about this job opportunity with CCHCS. Link to Survey: Click Here Under the supervision of...

Baskervill

Architect/Project Designer - Civic Job at Baskervill

 ...Looking to help design a better, more beautiful world? Our multi-disciplinary firm designs spaces that empower ideas and connect people...  ...of design What you need: ~ Bachelor or Master of Architecture from an NAAB-accredited program ~6+ years of professional architecture... 

Sports Business Journal

Salesforce Administrator Job at Sports Business Journal

 ...seeking a detail-oriented and proactive Salesforce CRM Administrator/Analyst to manage and optimize our...  ...Ability to communicate with people at all levels of the organizationComfortable...  ...law.Seniority level Seniority level Entry levelEmployment type Employment type... 

EPIP

Staff Attorney (ACLU) Job at EPIP

 ...legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the...  ...community. The Center also includes the ACLUs national security, human rights, voting rights, and speech/privacy/technology work.ROLES... 

MAXhealth

Healthcare Data Analyst - In Office- Tampa Job at MAXhealth

 ...Job Description Job Description MaxHealth is seeking a Data Analyst for our growing organization. The Data Analyst will use medical...  ...ABOUT MAXHEALTH MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures. Founded in 2015, MaxHealth is...