JOB SUMMARY
Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Develop new sales strategies within the call center to maximize opportunities
Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.
Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.
Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Required EducationPREFERRED QUALIFICATIONS
Preferred EducationWORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Occasional travel as required
...they create and implement the most advanced training and technology the transportation... ...experience necessary! We train! Paid CDL training Hours guarantee Paid holidays... ...Child ride along program No nights or weekends About the School Bus Driver Position...
...experience to be eligible for the Sign-on Bonus. Sign-On Bonus requires a 2 yr commitment to the Organization. Tiered Model Overview ProMedica is implementing a new tiered-model structure for full-time, part-time, and per-diem nurses. The new resource pool model provides...
...Job Title: Lab Technician Job Description As a Lab Technician, you will perform various tests including pH, viscosity, density... ...and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe...
...Job Description Job Description Title: Chemical Process Engineer Location: Chicago, IL Overview: Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best...
Paladin Consulting is currently hiring a Technical Writer to join our team working remotely. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family....