Job Description

Job Title:

Support Executive

Must Have Technical/Functional Skills

• Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support
• Several different Engineering/Modelling/Simulation Application Support – Installation, uninstallation, configuration, licensing, troubleshooting
• Experience in escalating/coordinating with vendors
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation, having some experience in Pharma Manufacturing domain
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations
• Documentation ability
• Knowledge of Azure cloud platform support
• Knowledge of SQL Server
• Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities

• Provide Support for various IT applications into citrix, servers and workstations. Support Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring,
• Access management, access group management
• Escalate issue to appropriate vendor and follow up for closure
• Documentation and reporting
• Server upgrades- Citrix, Windows, .Net etc
• coordinate with different vendors
• Azure cloud platform support

Generic Managerial Skills

• Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge
• Demonstrates high analytical skills and is self-motivated/directed
• Possess effective written and communication skills

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