Job Description

Job Description

Job Description

Saving Lives with Early Detection

Job Title: Surgery Scheduler

Department: Medical

Reports To: Operations Manager

FLSA Status: Non-Exempt

Summary

The Surgery Scheduler is responsible for scheduling surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and outpatient surgery centers, scheduling and obtaining pre-operative testing, writing, and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to provide accurate, timely, and responsive paperwork. Reviewing the chart, scheduling various types of surgeries, obtaining pre-authorizations, ability to take direction and multi-task.

Essential Duties and Responsibilities:

1. Coordinates and schedules surgeries, follow-up appointments as designated by physicians.
2. Makes an outbound call to advise the patient that a surgical procedure has been initiated by our Physician, within 24 hours of the action. This is the first call that is completed by the Surgery Scheduler to advise our patients of how long they may potentially wait to be scheduled.
3. Interacts with patients', physicians, and other staff both within Halo Medical Group (HMG) and at outside facilities providing accurate, timely and responsive information.
4. Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
5. Ensures efficient telephone communication. Demonstrates courtesy and helpfulness toward patients and their families.
6. Documents work processes as required within the EMR.
7. Follows all written protocols and procedures of Halo Medical Group.
8. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
9. Establish and maintain effective working relationships with physicians, staff, and management.
10. Coordinates and schedules surgeries based on physician volume maintaining appropriate standard turn-around times.
11. Completes actions, responds to voicemails, and addresses telephone encounters at the end of the day or within 24 hours.
12. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
13. Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines.
14. Maintains physician's surgical calendar.
15. Make post-op appointments and send post-op medications.
16. Responsible for completing any off-work letters or EDD forms as a result of our patients obtaining surgery.
17. Other duties as assigned.

Qualifications:

1. Excellent communication skills at level necessary for taking patients medical history, understanding Provider and supervisors' instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
2. Beginner to intermediate computing and phone skills.
3. A willingness to work hours as needed and demonstrates flexibility regarding job duties and assignments.
4. 2+ years surgery scheduling or related experience. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
5. Strong knowledge of clinical / medical practice operations, procedures, medical terminology, and administrative procedures.
6. Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
7. Ability to be proactive and take initiative.
8. Exhibit high level of quality through attention to detail and monitoring of work.
9. Possession of strong organizational skills.
10. Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
11. Ability to work independently on assigned tasks as well as to accept direction on given assignments.
12. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
13. Bilingual English/Spanish and/or other languages strongly preferred.
14. Valid California Driver's license, insurance, and ability to travel as needed.

Education and Experience:

1. High School Graduate
2. Medical Terminology preferred.
3. 2-4 years of previous experience in surgery scheduling required.

Pay Range: $20 - $24 hourly

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