Job Description

Job Description

Job Description

Position Summary:

Create Great Guest Memories for carry out experience. This includes taking orders by phone, tablet, e-mail, rails, walk-in and has ability to answer questions and suggest. Process transactions via POS accurately and timely. Assemble and pack orders as per Benihana Packaging Guidelines. Organize and maintain spotless areas for Takeout/Delivery staging areas. Reconcile all orders at the end of each shift.

Essential Functions and Responsibilities:

• Greet all guests warmly and with a smile upon their arrival.
• Promptly answers the phones with appropriate greeting and assist guests with orders.
• Maintains a clean and organized station. Ensures the cleanliness of POS, printers, phone, counters, and keeps necessary stock of packaging materials, menus, and other supplies.
• Ensure that all devices such as tablets are functional and online during operating hours and be ready to accept orders.
• Follow takeout/delivery packaging guidelines to ensure consistent guest experience.
• Responds to guest inquiries related to operating hours, prices, menus, and directions to restaurant.
• Maintains constant communications with fellow employees to ensure smooth operations.
• Liaise with Third Party Delivery partners.
• Ensures backup coverage for host when necessary.
• Completes all side work requirements prior, during and after shift.
• Follow proper cash handling and house account reconciliation.
• Performs other duties as assigned by a supervisor.  

Job Requirements:

• Excellent communication skills.
• Knowledge of Aloha POS or similar and tablet is a plus.

Education and Experience:

• High School diploma or GED.
• Previous host/cashier experience in restaurant or hospitality is a plus.

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