Track and Trace CSR - Overnight - Remote | WFH Job at Get It Recruit - Transportation, Indianapolis, IN

cmVuRHA4aG5sTmhYZ2FPT2E1YTB1OHhsdEE9PQ==
  • Get It Recruit - Transportation
  • Indianapolis, IN

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service and Tracking Representative. In this role, you will be responsible for ensuring that shipments are tracked and delivered on time, meeting our customers' expectations. You will assist in managing the flow of raw materials, works-in-progress, and finished goods, and contribute to improving processes to provide exceptional service.

Key Responsibilities:

Address shipments that fall outside of the standard tracking process in real time, ensuring prompt resolution.
Communicate closely with Customer Service and Dispatch teams to resolve issues with suspect shipments.
Monitor and track shipments to ensure timely pickups and deliveries based on customer specifications.
Manage shipment data in the Transportation System Management database to ensure accuracy.
Troubleshoot and resolve any problems related to shipments.
Respond to customer inquiries via email and phone in a timely manner.
Collaborate with the Operations Supply Chain Compliance Manager to support continuous improvement efforts.
Handle incoming customer emails and web portal entries, ensuring timely updates to the system.
Communicate crucial time-sensitive information efficiently to all relevant parties.
Escalate issues that may impact shipment timelines or cause delays.
Ensure all customer interactions are professional, helpful, and solution-focused.
Adhere to company quality and process procedures in all internal tasks.
Update and follow through with carrier emails and web portal entries regarding tendered shipments.
Ensure adherence to security SOPs related to tracking.
Participate in daily meetings for tracking updates and announcements.
Attend training and required in-person meetings as needed (onsite at headquarters).
Key Skills, Knowledge, and Qualities:

Strong verbal, written, and interpersonal communication skills.
Ability to engage and communicate effectively with people from diverse backgrounds and roles.
A strong customer service orientation and ability to remain professional under pressure.
Detail-oriented with excellent organizational skills and a high level of accuracy.
Proactive problem solver, able to anticipate issues and suggest improvements.
Ability to prioritize tasks, manage time efficiently, and follow up on action items.
Self-motivated with the ability to work independently and manage responsibilities with minimal supervision.
Proficient in basic computer skills, including email and data entry.
Basic mathematical proficiency for daily tasks.
Ability to negotiate and influence others when necessary.
Experience and Education:

High School Diploma or GED required.
1-2 years of experience in the transportation/logistics industry is preferred.
Physical Demands and Work Environment:

Majority of time spent sitting, working on computers and telephones.
This is a work-from-home position.
Employment Type: Full-Time
Salary: $ 16.00 21.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job,

Similar Jobs

North Memorial Health

Epic Application Administrator, II - Epic MyChart, Rover, Haiku & Canto Job at North Memorial Health

 ...our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. About this position The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with... 

LR Palm House LLC

On-Call Banquet Server Job at LR Palm House LLC

 ...Job Description Job Description Job Summary: Palm House is seeking a friendly, professional, and detail-oriented On-Call Banquet Server to join our exceptional Food & Beverage team. The Banquet Server will be responsible for providing outstanding service to guests... 

City of Marietta, GA

2025 Police Officer Job at City of Marietta, GA

 ...requests Field Evidence Technicians as needed. Enforces state and local laws by arresting violators who commit misdemeanors and felonies. Keeps current with changes in laws impacting law enforcement procedures including attending seminars and formal training as... 

Danaher Corporation

Sr. Software 3D Graphics Rendering and Visualization Job at Danaher Corporation

 ....YOUR PROFILE+ Bachelors in Computer Science, Software Engineering, or equivalent.+ Strong proficiency with C#, C++, and 3D graphics rendering & math (OpenGL, VTK, WebGL, or similar).+ Strong experience in industry, including 3 years of experience in a similar role... 

VSolvit

GIS ANALYST II Job at VSolvit

 ..., management, and cartographic output of geospatial data and applications. This position will develop and maintain database, data archiving and backup program. Will generate, adopt, and work with Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE...