Universal Banker - West Point Branch (Inside Merck Campus!) Job at Merck Sharp & Dohme FCU, Valley Forge, Chester County, PA

cU9qTm9zeHNsdGhmaUtLS1pwUzd1Y05oc1E9PQ==
  • Merck Sharp & Dohme FCU
  • Valley Forge, Chester County, PA

Job Description

Job Description

Job Description

POSITION DESCRIPTION

JOB TITLE: Universal Banker GRADE LEVEL: VI

DEPARTMENT: Operations FLSA: Non-Exempt

DATE: January 2023

Reports directly to: Branch Manager About us: Merck Sharp & Dohme Federal Credit Union (MSDFCU) is a full-service financial institution that has been serving its members since 1950. Like other financial institutions, we offer a full range of products and services. Unlike for-profit banks, we are a not-for-profit Credit Union. Because we are not-for-profit, we are able to provide our members with better rates on savings and loans, and additional products and services. Our Credit Union is staffed by professionals and governed by a volunteer board of directors, whom our members elect. MSDFCU is one of the largest credit unions in Pennsylvania. Contact us for more information about the Credit Union.

Function: Provides total, accurate, high quality service to members on both the teller and the platform sides of servicing at the Branch.

Duties and Responsibilities:

1. Must meet our service standards as evaluated by our internal and external members:

• I will greet you with a prompt, friendly welcome

• I will treat you with courtesy and respect

• I will offer you my undivided attention

• I will take ownership of situations and follow through

• I will provide accurate information and helpful solutions

• I will do all I can to improve your financial life

• I will thank you for your business

2. Provides a complete range of member service including but not limited to, gathering member information, assessing member needs, opening new accounts, servicing existing accounts, explaining our products and services that best suit our member’s needs.

3. Creates member loyalty and grows member share of wallet through a differentiated member experience. Educates the member on options for managing financial transactions by leveraging technology, tools and resources. Cross-sells appropriate products.

4. Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.

5. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.

6. Resolves problems by clarifying member complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

7. Processes IRA and share certificate transactions.

8. Assists with Credit Union security procedures to include locking vault setting the clocks.

9. Meets credit union standards of service and sales using the Creating Member Loyalty sales and referral skills.

10. Contributes to team effort by accomplishing Balance Score Card Goals as needed.

11. Performs Teller duties as needed.

12. Ability to travel to other locations and meet schedule requirements.

13. Assumes additional duties as assigned.

Positions Specifications

Education: High School Diploma

Experience:

  • 2 plus years’ experience in Financial Industry.
  • Cash handling experience
  • Strong sales skills.
  • Strong computer knowledge and Windows skills is required.

Skills:

  • Effective listener and communicator
  • Strong problem solving and trouble shooting skills.
  • Knowledge of spread sheet software preferred.
  • Excellent written and oral communication skills.
  • Should have aptitude for Math.
  • Keen eye for detail and the drive to serve satisfactorily.
  • Must have the ability to acquire and maintain ongoing registration requirements in compliance with S.A.F. E. Act federal regulations.

NMLS required.

Branch Locations

  • Chalfont Branch: 335 W. Butler Avenue, Chalfont, PA 18914
  • Collegeville Branch: 130 Main Street, Suite 156, Trappe, PA 19426
  • Harleysville Branch: 665 Main Street, Harleysville, PA 19438
  • Lansdale Branch: 333 South Broad Street, Lansdale, PA 19446
  • Quakertown Branch: 274 N. West End Blvd, Quakertown, PA 18951
  • Upper Gwynedd Branch: 351 N Sumneytown Pike, North Wales, PA 19454
  • West Point Branch: 770 Sumneytown Pike, West Point, PA 19486
  • Floater: based out of the Chalfont Branch and will fill-in where needed in other branches

Job Tags

Similar Jobs

TEKsystems

Help Desk Technician Job at TEKsystems

 ...Ticketing solution- Use Cherwell -Work requests logged in primary...  ...Coast Data Center. Hours- Monday-Friday 7AM-4PM Drug Test...  ...Center-Active 7AM to 4PM Monday through Friday. Team in Denver 3...  ...and a Lead=4 No work from home schedule, This person needs... 

SEIU

Union Organizer-In-Training National Position Job at SEIU

 ...SEIU Union Organizer-In-Training National Position Based in Boston, MA Job Category: UUR OIT Requisition Number: SEIUU003179 Posted: January 4, 2025 Type: Full Time Location: Boston, MA 02111, USA We are seeking energetic and passionate individuals... 

MaviTech Professional Services LLC

Marketing Associate Job at MaviTech Professional Services LLC

 ...Our client, based in Minnesota, is looking for a Marketing Associate to enhance marketing initiatives and boost brand visibility, lead...  ...customer interaction. This position includes developing marketing content, overseeing campaigns, and supporting both digital and... 

Wodek Systems, Inc.

Class A Hazmat Truck Driver Job Job at Wodek Systems, Inc.

Class A Hazmat Truck Driver JobDAY/NIGHT Fuel Driver WEEKEND/ MOUNTAIN DIFFERENTIAL!!!!!! (denver metro area)1 craigslist - Map data OpenStreetMapcompensation: Paid Weeklyemployment type: full-timeFUEL TANKER DRIVER ,HOME NIGHTLY AND SLEEPER TRUCKS EARN... 

Optum

Clinical Documentation Improvement Specialist Job at Optum

 ...help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Clinical Document Improvement Specialist (CDS) is responsible for providing CDI program oversight and day to day CDI implementation of processes related...