Welcome Center Attendant Job at Sparta White County Family YMCA, Sparta, TN

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  • Sparta White County Family YMCA
  • Sparta, TN

Job Description

The Sparta White County Family YMCA in Sparta, TN is a leading nonprofit for youth development, healthy living, and social responsibility, and is committed to making our community stronger. Our ideal Welcome Center Attendant candidate is self-driven, ambitious, and hard-working.

Responsibilities

Membership:

  • Oversee the management of membership records and files. Maintain confidentiality of members files and private information.
  • Resolve issues for members.
  • Ability to retrieve membership information from computer system.
  • Knowledge of membership rates, promotions, and eligible discount groups.
  • Conduct tours responsive to the needs of prospective members; ability to “sell” the Y.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Accurately conducts financial transactions for membership and program fees. Hand out invoices for members with outstanding balances; accountable for all cash collected during shift.
  • In partnership with the Membership Director, process financial assistance applications.
  • Applies all YMCA policies dealing with member services.

Operations:

  • Ensures the security of the facility by scanning all members and enforcing policy regarding visitors.
  • Work with department directors and maintenance/janitorial staff to ensure the entire facility is clean and operationally functional.
  • General understanding of all Wellness Center equipment and an overall knowledge of fitness & wellness.
  • General understanding of all programs and special events.
  • General understanding and ability to communicate safety policies and procedures.
  • Ensuring all members are acting safely, appropriately, and in accordance with the member handbook.
  • Conduct program registration for members and guests.
  • Performs miscellaneous job-related duties as assigned.

Customer Service:

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Greets members by name and visitors in a positive and professional manner as a representative of the YMCA
  • Have the member’s best interest at heart. Be the guide!
  • Build relationships with members by showing interest in each members well-being, learning member’s names, and accommodating request when possible.
  • Intentionally and continuously strive to promote an inclusive culture that values diversity, strengthens inclusion, and makes members feel welcome.
  • Excellent interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Emotional Labor

  • Passion, enthusiasm, and commitment to the YMCA’s values and mission. Must set a high example of Christian character.
  • Action-oriented, positive attitude, empathetic, and innovative.
  • Personally invested in the long-term well-being of the Y; ambitious long term vision of the Y.
  • Takes pride in the job and injects art and humanity into the position.
  • Must present a professional image, attitude, and demeanor.
  • Must have problem solving, conflict resolution skills, and demonstrate sound judgement and initiative.
  • Team-oriented; dedicated to building positive relationships, trust and influence with teammates. Ability to collaborate effectively.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills.

Qualifications

  • Minimum 18 years age
  • Ability to pass level 2 background screening
  • Computer skills
  • CPR / First Aid (YMCA will provide within 60 days of hire)
  • Child abuse prevention training (YMCA will provide within 60 days of hire)

We are looking forward to hearing from you.

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Job Tags

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