Job Description

**Marriott Beachside Hotel Reservation Manager**

3841 N Roosevelt Blvd, Key West, FL 33040, USA Req #56 Sunday, November 28, 2021 When you join the Spottwoods family, you quickly discover our success is based on delivering a high- quality product and providing unsurpassed service. We do this by working very hard; thinking about our customers and guests needs and doing whatever is required. We do it by treating each other and our customers with respect. We do it by acting as a team.

The minute you start working with Spottswood Companies, you become an integral part of the company and its future. Every job in our company is important and you will play a key role in our continued growth.

Summary: Oversee all reservations and to manage the owner rotation.

Requirements:

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be able to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.

Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Other abilities, skills, knowledge:

* Working knowledge of Microsoft Word, Excel, Office, e-mail.

* Working knowledge of Marriott Systems, MGS, MARRFP, One Yield, MRDW, EPIC, MARSHA, PMS, Sceris, Real Merchant, Etools and STRGlobal

* Capable of creating word documents, working charts, and spreadsheets.

* Understanding of general hotel operations and the philosophy of yield management.

Reservations Ensure all of the following are completed

* All in house reservations are handled properly.

* Keep an open line of communication with the Central Reservations

* The effective clearing of exceptions in PMS and queues in MARSHA

* Advance payments are taken correctly and in a timely manner

* Manage FIT reservations per the contracts

* Ensure arrivals, stayovers and departures are set up

* Contact Platinum and Gold members offering them upgrades to suites at a minimal fee.

* Block arrival rooms according to the owner rotation in order to achieve equal revenue for all rooms within the same room type.

* Update the STAR Report with actual revenue and occupancy. Review this report weekly and monthly to analyze against the competitive set.

**Other details**

* Pay Type Salary

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