Job Description

Job Description

Job Description

Basic Function:

The Window Film Technician’s (WFT) primary duty is to install and/or remove all types of window film. The WFT is familiar with the process of cutting and installing solar control, safety/security and decorative films. WFT’s can work in a variety of settings such as residential, occupied and unoccupied commercial, and new construction. Contributes to team effort by accomplishing related tasks as needed, including but not limited to repairs, warehouse inventory, and administrative tasks.

Responsibilities & Duties:

• Install window film or other products as indicated according to company, IWFA and manufacturer standards
  • Prepare for and load truck for jobs the night before
  • Check film out and in each day on computer by job
  • Call your customer to let them know you are enroute
  • Arrive at job site at least 5-10 minutes early
    • If running late to appointment, call the customer at least 30 minutes ahead 
  • Thoroughly read file notes for special instructions; walk customer through the order and verify that everything is correct prior to beginning install (Daily Quality Procedures)
  • Plan film cuts so as to waste as little film as possible
  • Take utmost pride in providing the cleanest, most efficient installation possible
  • Explain film care instructions and obtain signature on all required forms
  • Call the office with any questions; and when leaving one job and going to the next
  • Complete paperwork for customers; acquire necessary signatures; collect payment; submit to office promptly each day
• ALWAYS portray company in a positive manor to customer and co-workers
• Maintain professional and polite communication and relationship with the customer
• Maintain accurate daily inventory of film and supplies
• Participate in company formal inventory processes
• Maintain the company van supplies, cleanliness, and maintenance. 
  • Clean out vehicle at end of each day
• Monthly vehicle maintenance
  • Wash and vacuum vehicle the 1st of each month; 
  • Oil changes every 5,000 miles; rotating tires every 5,000 miles; notify office immediately of any noise, or possible vehicle issue
• Maintain a clean and efficient shop and warehouse area
• Recycle when possible and place in recycle dumpster behind office (endcaps, boxes, film cores, paper, plastic and glass.
• During slow periods when requested: distributing flyers, office maintenance, sales estimates, or other duties as assigned
• Monitor and communicate with office on product, department supplies, and office supplies needed; need one-week advanced notice to be sure products are delivered 
• Complete pay sheets daily and send to Operations Manager
• Document any personnel incidents and discuss with HR
• Assist with Special Projects as required

Minimum Requirements:

• Strong verbal and written communication skills
• Strong interpersonal and customer service skills required
• Ability to multitask, work under pressure and meet deadlines required.
• This position requires the ability to lift 70-150 pounds, and be able to bend, stretch, and climb ladders without back restrictions.
• Valid U.S. driver’s license
• Clean driving record
• No criminal record
• Willingness to train inexperienced employees
• 4 years or more in flat glass window film installation

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by leadership. 

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